Help all the humans: Why in the world would you invent your own chat bot platform
Yes, we created our own chat bot platform. In this talk you’re going to find out why we did this and what challenges chat bots encounter in a cruel human-centric world. We will also discuss some neat machine learning algorithms which help machines understand the gibberish we humans call language.
We created our own chat bot platform. It has completely customizable scenario system which we use to create bot interactions with almost infinite complexity. Our platform also contains Natural Language Understanding components which allows us to understand precisely what our clients want to achieve. We are running our chat bot on actual clients of Russia’s biggest telecom operators.
In this talk, we will cover:
why did we decide to create our own platform;
what challenges chat bots encounter in a cruel human-centric world;
which machine learning algorithms we used in our first prototypes and what we use now;
what tricks and technology we use in our development process.